“Perception is reality”. Over the years I have said this hundreds of times to my children, my clients and employees. Whether talking about customer service, team dynamics or making a first impression, it is critical to constantly consider the assumptions being formed every time you speak or act. Based on their own personal experiences, people often perceive what they expect and create a reality unique to them.

Last week as we were returning from a visit to England, I had a wonderful reminder of how assumptions dictate behaviors. Our seats were in economy and as we ordered wine I presented the flight attendant with a few old 1K drink tickets that were left over from my frequent flying days – not even sure if they would still be accepted with all of the recent changes and charges by the airlines. However, they were taken and our wine promptly delivered.

Share
I like to keep a nonfiction book in my purse so that I can pull it out if I find myself with a few minutes – waiting in line at the post office or the grocery store, or in a parking lot for carpool duties.  I don’t often get to read more than a few pages at time this way, but have found that this pace has enriched my enjoyment Read the Rest…

Share
One of my dear friends, Patti, who had been diagnosed with a cancer for which  there is no known cure, said as she was preparing for the results of her CT scan  which would indicate if she needed to go through yet another round of  experimental intensive chemo, “You know, it is hard to be positive all of the  time – it is just too exhausting… but I found I Read the Rest…